Inbound: Providing support to
organizations for their inbound calling traffic enhances
their budget significantly, improving their organizational
performance manifold as resources are more appropriately
utilised.
Outbound:
Sharpening the focus on the need for market awareness
of your services / products may have never been easier.
•
Forrester predicts that by the year 2015, about 3.3 million
US services industry jobs and $136 billion
in wages will move offshore.
•
Gartner estimates that the worldwide market for business process outsourcing grew from US$115 billion
in 2000 to US$124 billion in 2001, and will expand to
US$178.5 billion in 2005.
•
EDS, meanwhile, forecasts that the BPO market will grow
at an annual clip of nine percent to 11 percent
through 2007. •
Mckinsey and Company By 2008, global remote-service operations
may undertake activities accounting
for half a trillion dollars around the world and representing
every element of the value chain. Such
operations could generate cost and other savings of about
$400 billion, to be shared by the users
and the providers as profits.
•
Deloitte study discovers 7% of Global Financial Institutions
plan to outsource offshore.
•
It has been found that medium to large sized corporations
employing about 5000 employees can get
a cost benefit of $9.7 Mn - $18.4 Mn per annum by outsourcing their back offices departments. The
saving can vary from 35.8% to 50.7% of the total
operations cost.
This saving is accrued
because of a.
saving in cost due to reduced in-house back-office staff
and b.
better SLA deliverables because of outsourcing
Services Offerings
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Net Tech Receptionist: Never miss a call or lose a potential customer because you cannot answer the phone all the time. Fact: Over 75% of callers do not call back if they hear an answer machine or the engaged tone. Free yourself to run your business and let a professional Net TechReceptionist deal with all of your calls.
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Net Tech Assistant: A Net TechAssistant does all that a Net TechReceptionist does and more. The Net TechAssistant service allows for the operators to be trained in depth in your business’ products and services. Consequently a Net TechAssistant can be utilized in more ways than just taking messages
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Net Tech Dedicated Assistant:Net Tech Dedicated Assistant is our true BPO offering. You can hire a dedicated assistant (or a team of assistants) who will work exclusively for your business.
