Benefits
Call Center Outsourcing
Inbound: Providing support to organizations for their inbound calling traffic enhances their budget significantly, improving their organizational performance manifold as resources are more appropriately utilized.

Outbound: Sharpening the focus on the need for market awareness of your services / products may have never been easier.
• Forrester predicts that by the year 2015, about 3.3 million US services industry jobs and $136 billion in wages will move offshore.

• Gartner estimates that the worldwide market for business process outsourcing grew from US$115 billion in 2000 to US$124 billion in 2001, and will expand to US$178.5 billion in 2005.

• EDS, meanwhile, forecasts that the BPO market will grow at an annual clip of nine percent to 11 percent through 2007.

• Mckinsey and Company By 2008, global remote-service operations may undertake activities accounting for half a trillion dollars around the world and representing every element of the value chain. Such operations could generate cost and other savings of about $400 billion, to be shared by the users and the providers as profits.

• Deloitte study discovers 7% of Global Financial Institutions plan to outsource offshore.

• It has been found that medium to large sized corporations employing about 5000 employees can get a cost benefit of $9.7 Mn - $18.4 Mn per annum by outsourcing their back offices departments. The saving can vary from 35.8% to 50.7% of the total operations cost.
This saving is accrued because of
a. saving in cost due to reduced in-house back-office staff and
b. better SLA deliverables because of outsourcing